The private security sector in Zambia is undergoing a transformative shift. With the market projected to reach US$5.2 million in 2025 and growing at an impressive 15.49% annually, the opportunity for foreign investors is massive. Yet this opportunity is not just about entering the market—it’s about scaling smartly through operational technology (OT).
From outdated security systems to a lack of formal regulation, Zambia’s private security space is filled with gaps that technology-savvy investors can exploit. This article explores the current market landscape, regulatory realities, and the technological tools investors must adopt to thrive.
Understanding Zambia’s Security Market Landscape
Why Demand is Rising Fast
Zambia’s urban centers and business districts are facing a spike in crime. Businesses are increasingly seeking private security services to protect property, cash in transit, and digital infrastructure. With rising threats like white-collar crime, smuggling, and human trafficking, the need for effective, reliable security has never been greater.
The Problem with the Status Quo
Despite the demand, the sector remains underdeveloped:
- Many companies lack standardized uniforms and ID systems.
- Guards often have no formal training.
- Recruitment sometimes includes individuals with criminal records.
- Most operations rely on outdated surveillance and communication methods.
These challenges present a powerful opening for foreign investors to bring in higher standards and smarter systems.
Regulatory Gaps: A Double-Edged Sword
Unlike many countries, Zambia does not have a specific legal framework governing private security firms. The only requirement is business registration through PACRA.
This regulatory vacuum creates risks but also enormous room for innovation:
- No mandated training = chance to introduce proprietary training systems.
- No tech standards = opportunity to set the benchmark with operational technology.
- No industry-wide monitoring = early movers can establish trust and brand leadership.
Operational Technology: The Key to Scaling Smart
What Is OT in Security?
Operational Technology (OT) includes real-time systems that control physical processes. In security, this covers:
- Live surveillance feeds
- GPS-enabled guard tracking
- Access control systems
- Mobile incident reporting apps
- AI-driven threat detection
These systems allow private security firms to move from basic guard deployment to integrated, intelligent protection networks.
Competitive Advantages OT Brings
✅ Real-Time Monitoring
Use of smart cameras, drone surveillance, and facial recognition delivers superior protection.
✅ AI-Powered Predictive Analytics
Analyzing crime patterns, social media chatter, and threat levels enables preventive security, not just reactive response.
✅ Centralized Command Centers
Cloud-based platforms connect field guards to command centers, improving oversight and coordination.
✅ Client-Facing Tools
Dashboards, real-time alerts, and app access create transparency and client trust.
Proven Tech for Security Companies in Zambia
Foreign investors should consider the following OT platforms:
- GuardsPro – For scheduling, guard tracking, incident reports, and billing.
- GuardTrac – Offers mobile patrol and geofencing tools.
- Novagems – Combines GPS monitoring with automated reporting.
- Connecteam – Great for onboarding and remote team management.
Each platform enables scalable, professional, and auditable operations—exactly what Zambia’s market lacks today.
Entering the Market: What Investors Need to Know
Capital and Strategy
To compete with large incumbents like G4S Zambia, foreign investors need either:
- Significant capital to build nationwide coverage; or
- Niche specialization in tech-forward services (VIP protection, drone surveillance, AI analysis, etc.).
Starting lean with tech efficiency can offset the scale of larger rivals.
Local Partnerships Are Crucial
Team up with local players like Octopus Security Ltd to gain market insight and client networks. Through joint ventures or acquisitions, you can combine international expertise with local know-how.
Train to Dominate
Build your own training center—using software to simulate security scenarios, track performance, and issue certifications. This solves Zambia’s biggest gap while building loyalty and skills among your workforce.
Regulatory Landscape: Complying with Cybersecurity Laws
Zambia’s Cyber Security and Cyber Crimes Acts (2025) have introduced new compliance demands:
- OT systems may fall under “critical infrastructure” requiring government oversight.
- Data collected (via CCTV, access logs, etc.) must follow privacy and storage regulations.
- The Zambia Cyber Security Agency and Central Monitoring and Coordination Centre will audit sensitive systems.
✅ Recommendation: Work with legal counsel to stay compliant while preserving client confidentiality and competitive edge.
Global Standards and the Zambia Advantage
Zambia’s private security sector is not isolated. Multinational companies operating in Lusaka or Copperbelt expect global security standards.
By integrating your OT systems with global platforms:
- You align with multinational compliance needs.
- You can offer seamless services across borders.
- You increase attractiveness to corporate clients like banks, embassies, and NGOs.
3 Technology Investment Priorities
- AI-Powered Surveillance Systems
Use facial recognition, heat sensors, and license plate readers. - Mobile Command Platforms
Equip guards with mobile devices for instant reporting, GPS tracking, and shift updates. - E-Learning and Training Portals
Train new hires via virtual reality or online simulations; track progress digitally.
Conclusion: Be the Security Company That Sets the Standard
Zambia’s private security sector is wide open for innovation. There’s growing demand, outdated competition, and little oversight—perfect conditions for disruption.
Foreign investors who lead with operational technology will:
- Deliver better results.
- Charge premium prices.
- Win contracts with international clients.
- Shape the industry’s future standards.
In short: You won’t just enter the Zambian security market—you’ll define it.
